Careers

Assistant General manager

Role Purpose:
The Assistant Manager will be a key support partner to the General Manager, focused on elevating the gym’s customer service standards and ensuring smooth front desk operations. This role will manage front desk scheduling, maintain a professional and welcoming environment, and take ownership of routine administrative and operational tasks (“monkey work”) to allow the General Manager to focus on strategic and creative priorities.

Key Responsibilities:
Lead front desk scheduling to ensure optimal coverage and a professional appearance at all times.
Elevate customer service by training and supporting front desk staff in member interactions and issue resolution.
Manage daily front desk operations including member check-ins, inquiries, and basic problem-solving.
Ensure music is playing in all floors
Ensure mid – shift is performing their rounds and re-racking
Monitor membership transactions and access logs via Glofox, ensuring accuracy and timely follow-up on contracts signed and proper on-boarding.
Scheduling orientations with PT Department
Support sales and retention efforts by tracking lead follow-ups and team performance.
Assist with organizing club rentals, events, and member activities.
Handle miscellaneous administrative duties and routine operational tasks to relieve the General Manager’s workload.
Prepare operational and performance reports for management as needed.
Troubleshoot – Flash Parking, City Zero APP, Bio Star, Qlab, Arena, Shopify, DW Spectrum, IT room and all sound systems.
This position includes all front desk agent duties too

Qualifications:
Experience in customer service, gym operations, or administrative roles preferred.
Strong organizational skills and attention to detail.
Proficiency or willingness to learn Glofox or similar software.
Excellent communication and interpersonal skills.
Ability to multitask, problem-solve, and work independently.
Positive attitude with a team-oriented mindset.
Bilingual